1. Introduction
By using the kirikeya website and mobile app, you agree to abide by these terms and conditions. These rules apply whenever you create an account, log in, or play any game on kirikeya. Please read the full document carefully before registering.
Kirikeya is an online gaming and betting platform for users in Bangladesh. We operate under an internationally recognized license and maintain service quality through regular third-party security audits. We reserve the right to suspend or terminate your account without prior notice if any provision of these terms is violated.
2. Account Registration & Usage
To open an account on kirikeya, you must be at least 18 years old. Providing accurate personal details during registration is mandatory — including your name, date of birth, email, phone number, and address. Submitting false information or creating multiple accounts may result in all accounts being closed and balances forfeited.
Account Security
- Never share your login credentials (username and password) with anyone.
- Use a strong password and change it regularly.
- We recommend enabling two-factor authentication (2FA) on your account.
- If you notice any suspicious activity, please notify our support team immediately.
- Each member may hold only one account.
The account holder is solely responsible for any loss or unauthorized use of their account. All transactions and bets made from your account will be assumed to have been placed by you.
3. Deposit & Payment Methods
Kirikeya offers multiple secure deposit methods — mobile banking, bank transfer, debit/credit card, and e-wallet. Each method has its own minimum and maximum transaction limits, which are clearly displayed on the payment page.
Deposit Rules
- All deposits must be made from a payment account registered in your own name.
- Third-party payments are not accepted and will be returned.
- Deposits are usually credited instantly, though it may occasionally take up to 30 minutes.
- If your account balance does not update after a deposit, please contact the support team with a screenshot.
- Deposit fees depend on the payment provider and are clearly shown on the payment page.
We may add or update payment methods from time to time. Any new methods will be announced on the site.
4. Withdrawal
To withdraw your winnings, you must first complete kirikeya's KYC (Know Your Customer) verification process. This requires submitting a national ID card, passport, or other government-issued identification. Verification typically takes 24–48 hours.
Withdrawal Rules
- Daily withdrawal limits are a minimum of BDT 500 and a maximum of BDT 50,000.
- Withdrawal requests are typically processed within 12–24 hours.
- Withdrawals must be made using the same method used for the original deposit.
- Wagering requirements must be met before withdrawing funds from your bonus balance.
- If any suspicious activity is detected, withdrawals will be placed on hold pending investigation.
- There are no fees for small withdrawals, though an administrative fee may apply for larger amounts.
If a withdrawal is delayed, our support team will keep you updated. For any transaction issues, please open a ticket with your transaction ID and a screenshot.
5. Bonuses & Promotions
Kirikeya regularly offers a variety of bonuses and promotions — welcome bonuses, deposit bonuses, free spins, cashback, and loyalty points. Each bonus comes with its own terms and wagering requirements, which are clearly disclosed before the bonus is activated.
Bonus Terms & Conditions
- Please read the terms and conditions carefully before activating any bonus.
- Bonus balances cannot be withdrawn until the wagering requirement has been met.
- Some games may be excluded from wagering contributions or may count only partially.
- Bonus abuse will result in forfeiture of the bonus and any associated winnings, and may lead to account closure.
- A member may not claim more than one welcome bonus.
- Bonuses are generally valid for 30 days and must be used within the specified timeframe.
Kirikeya reserves the right to cancel or modify any promotion. If a bonus is changed, members will be notified via email and on-site.
6. Betting & Game Rules
All bets and game results on kirikeya are final and binding. Once a bet is confirmed, it cannot be cancelled or changed, except in cases of technical faults or system errors.
Betting Rules
- All bets must be placed before the event starts or within the designated window for live matches.
- Odds may change at any time; the odds at the time of placing the bet will apply.
- Bets will be refunded if a match is abandoned, postponed, or cancelled.
- Kirikeya reserves the right to correct any incorrectly posted odds or results.
- If match fixing or fraudulent betting is detected, the account will be permanently blocked.
- Bets on the same event are subject to limits; the system will automatically reject excessive bets.
Slots, casino, and other games are powered by an RNG (Random Number Generator) certified by an independent third party, ensuring completely unbiased outcomes that no one can control.
7. Responsible Gaming
Kirikeya is committed to responsible gaming. We want every member to play for fun, not out of compulsion. If you feel that gaming is having a negative impact on your life, please contact our support team immediately.
Responsible Gaming Tools
- Deposit Limit: Set daily, weekly, or monthly deposit limits.
- Loss Limit: Set a cap on the maximum amount you are willing to lose.
- Time Out: Temporarily suspend your account for a set period.
- Self-Exclusion: Option to close your account permanently or for an extended period.
- Reality Check: Set time alerts for your gaming sessions.
For more information, visit our Responsible Gaming Visit the page. You can also reach out to gambling helplines available in Bangladesh.
8. Privacy & Data Protection
For details on how your personal information is collected, stored, and used, please refer to our Privacy Policy It is available on the page. We comply with international data protection standards and never sell your information to third parties.
Kirikeya keeps your data secure through SSL encryption, firewalls, and regular security audits. That said, no internet-based service can guarantee 100% security, so please stay vigilant about protecting your personal information.
9. Prohibited Activities
The following activities are strictly prohibited and may result in permanent account closure and legal action:
- Creating multiple or fraudulent accounts.
- Abusing bonuses or manipulating wagering requirements.
- Hacking the system or using bots or automation tools.
- Making deposits using another person's payment method or a stolen card.
- Match fixing or collusion (multiple members conspiring to cheat).
- Using money laundering or illegal funds.
- Attempting to win through fraudulent means or by exploiting bugs.
- Using another person's account or sharing login credentials.
10. Dispute Resolution & Contact
If you encounter any issue or dispute, please contact our customer support first. Our support team is available 24/7 and most issues are resolved within 24 hours.
Contact Channels
- Live Chat: Click the chat icon in the bottom-right corner of the site.
- Email: [email protected] — responses typically take 12–24 hours.
- Ticket System: Log in to your account and open a ticket from the Support section.
If you are not satisfied with the decision made by our support team, you may escalate the complaint to the licensing authority. However, in most cases we are able to provide a fair resolution ourselves.
These terms and conditions are governed by the applicable laws of Bangladesh and international gaming regulations. kirikeya reserves the right to amend these terms at any time without prior notice. Continued use of the site after any changes take effect will be considered acceptance of the updated terms.